Hiver vs osTicket
| Tagline | Help desk inside Gmail | Open-source support ticket system |
|---|---|---|
| Category | Customer Support | Customer Support |
| Pricing | Paid | Open Source |
| Upvotes | 0 | 0 |
| Comments | 0 | 0 |
| Page views | 0 | 0 |
| Click-through to site | 0.0% | 0.0% |
| Readiness Score | 90/100 | 0/100 |
| Launched | Oct 5, 2026 | Oct 5, 2026 |
| Maker | — | — |
What is Hiver?
Hiver turns Gmail into a shared inbox and help desk.
What is osTicket?
osTicket routes inquiries from email, web forms and phone into tickets.
Not sold on either? See alternatives to Hiver or alternatives to osTicket.
Verdict
Hiver leads on 1 of the measurable metrics above (votes, engagement, click-through and readiness). Choose Hiver if you want help desk inside Gmail; choose osTicket if you want open-source support ticket system.
Is Hiver better than osTicket?
On AskableHQ's community and engagement data, Hiver currently performs better, but the right choice depends on your use case.
Which is cheaper, Hiver or osTicket?
Hiver is Paid; osTicket is Open Source. Check each website for current plans.