Medallia vs Retently
| Tagline | Customer experience management | NPS and CSAT surveys |
|---|---|---|
| Category | Customer Support | Customer Support |
| Pricing | Paid | Paid |
| Upvotes | 0 | 0 |
| Comments | 0 | 0 |
| Page views | 0 | 0 |
| Click-through to site | 0.0% | 0.0% |
| Readiness Score | 0/100 | 100/100 |
| Launched | Oct 5, 2026 | Oct 5, 2026 |
| Maker | — | — |
What is Medallia?
Medallia captures and analyzes customer feedback across channels.
What is Retently?
Retently runs NPS and satisfaction surveys with analytics.
Not sold on either? See alternatives to Medallia or alternatives to Retently.
Verdict
Retently leads on 1 of the measurable metrics above (votes, engagement, click-through and readiness). Choose Medallia if you want customer experience management; choose Retently if you want nPS and CSAT surveys.
Is Medallia better than Retently?
On AskableHQ's community and engagement data, Retently currently performs better, but the right choice depends on your use case.
Which is cheaper, Medallia or Retently?
Medallia is Paid; Retently is Paid. Check each website for current plans.